Privacy Policy

1. Information we collect

• Contact form. Your name, email address, the service you are interested in (optional), and the content of your message.
• Bookings. When you schedule a call, Cal.com collects the name, email address, and any notes you enter, and shares them with us.
• Website AI assistant. Questions typed into the on-site assistant are processed to generate a response but are not saved as conversation history by AM AI. If you switch to voice mode, microphone audio is sent to Retell AI to operate the live AI conversation.
• Phone calls. Calls to our demo numbers or to an AI receptionist we operate are recorded and transcribed. See section 6.
• Technical data. Our hosting and backend providers process standard server log data such as IP address, browser type, and timestamps to deliver and secure the site.

We do not run advertising trackers, we do not sell personal information, and we do not knowingly collect information from children under 13.

2. Why we use it

• To answer your enquiry and provide a quote or proposal.
• To schedule and hold consultations.
• To deliver, configure, support, and improve the services you buy from us.
• To keep records required for accounting, tax, and dispute resolution.
• To secure the site and prevent abuse.

We do not send marketing email to people who only submitted a contact form. If we ever add a mailing list, it will be opt-in and every message will carry an unsubscribe link.

3. How long we keep it

• Contact form submissions: up to 24 months from the last contact, then deleted. Website text-chat history is not saved by AM AI; the model provider may process messages under its service terms to produce the response.
• Client project and billing records: for the duration of the engagement and up to 7 years afterwards, where required for tax and accounting.
• Call recordings and transcripts: retained by our voice provider, Retell AI, under its retention policy, and by the client business whose calls are handled.
• Server logs: kept for the short rolling window used by our infrastructure providers.

4. Who we share it with

We use a small set of service providers who process data on our behalf:

• Lovable Cloud / Supabase — hosting and database storage for site submissions.
• Resend — delivery of notification and transactional email.
• Cal.com — booking and calendar scheduling.
• Google (Gemini via the Lovable AI Gateway) — processing of on-site AI assistant messages.
• Google Fonts — serving the typefaces used on this site.
• Retell AI — AI voice calls, recording, and transcription.
• Stripe — payment processing, card handling, receipts, invoices, and subscription billing. Card numbers are entered directly with Stripe and are never stored on our systems.

We do not sell your personal information, and we do not permit our providers to use your data to train their public AI models. Our AI assistant and AI voice agent generate responses automatically and can occasionally be inaccurate or incomplete; their output is not professional, legal, medical, or financial advice, and important details should always be confirmed with a person at AM AI.

We may also disclose information if required by law or to protect our legal rights. Full detail on what data leaves the site for each provider is in the Cookie Policy.

5. Cookies and local storage

This site sets no advertising or analytics cookies. It stores a few strictly necessary preferences in your browser and loads third-party embeds only after you allow them. See the Cookie Policy for the full list and to change your choice.

6. AI voice calls, recording, and transcripts

Both the website assistant and the telephone receptionist are artificial intelligence. Website voice mode uses Retell AI and may be recorded and transcribed; the widget displays this notice before and during a call. We do not claim zero retention because Retell AI’s exact retention period has not been independently verified.

• Calls answered by an AM AI receptionist are handled by an artificial voice agent, not a human. Callers are told this at the start of the call.
• Calls are recorded and transcribed. Callers are informed that the call may be recorded. Indiana is a one-party consent state under Ind. Code § 35-33.5-5-5, but callers may be located in states requiring all-party consent, so we disclose recording on every call.
• Recordings and transcripts are stored by Retell AI on its infrastructure and are accessible to us and to the client business whose calls are being answered. Retention follows Retell AI’s data retention policy.
• Where we operate a receptionist for a client, that client is responsible for how it uses the call data it receives.

7. Your choices and how to request deletion

You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. Email legal@amaiservices.com from the address you used, or describe your submission, and we will respond within 30 days. We will delete what we are not legally required to keep and tell you what we kept and why. There is no charge for a reasonable request.

8. Security

Data is stored with reputable providers using encryption in transit and at rest. No system is perfectly secure; we cannot guarantee absolute security, and you send information to us at your own risk.

9. Changes and contact

We will update this page when our practices change and revise the date above. Asahi no Megumin, LLC d/b/a AM AI, Charlestown, Indiana, United States. legal@amaiservices.com