HVAC
No AC in the middle of July. The agent captures the unit details, routes by urgency, and locks in a maintenance slot.
This demo line answers as the receptionist for an HVAC company during a heat wave. You call about a system that stopped cooling.
The agent asks what the thermostat reads, how old the unit is, and whether anyone in the home is at risk in the heat, then routes the job by urgency and locks in a service slot.
What a hvac call sounds like
A written example of how the agent is built to handle this call. It is a scripted illustration, not a recording of a real customer.
AM AI
Summit Heating and Air — this is an AI assistant. How can I help today?
Caller
My AC stopped cooling and it's 96 outside.
AM AI
What's the thermostat reading inside right now?
Caller
Eighty-six.
AM AI
Is anyone in the home elderly, an infant, or medically at risk in the heat?
Caller
My mother is 78.
AM AI
I'm flagging this as priority. A technician can be there this afternoon between 2 and 5. Can I get the address and unit age?
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